FAQ's

Yes please. As of October 2020 we are requiring all pickups and dropoffs being done with a mask or face covering to protect yourself, us, and the next clients.

Groom times vary from 1.5-2.5 hours. Handstrips from 1.5-4.5 hours depending on the severity of growth / matting. I will be able to give you an accurate estimate at time of dropoff, then I will give you a 15 minute heads up before your dog is ready.

Please note you must pick your dog up within 1 hour of your 15 minute warning or there will be a $25 per hour per dog charge for daycare fees. 

No. We require two weeks past the surgical recommendations from your vet before grooming. Grooming is physically intensive for some dogs, especially ones recovering from surgery. Dentals require at LEAST 3 weeks healing time before grooming.

No problem! We will use a scent free shampoo and no other products.

Sure, just please give me a 24 hour warning. With COVID times I understand that's not always possible, but please try to give as much warning as possible.

No call / less than 2 hours notice before appointment = NO SHOW

No shows will be charged a $30 no show fee at the time of their next groom. Handstrips will be charged a $50 no show fee at the time of their next groom.

No, I only kennel my own dogs if they are being annoying or in the way. They do not interact with the grooming dogs, that's why you may see kennels in the background of some pictures.

I am not currently able to safely groom:
- Dogs infested with lice, fleas, mange, etc. (don't try to sneak in a lice dog, I'll charge you! And yes it has happened enough times that I do have to add this)
- Sedated dogs unless specifically spoken with Katlin first
- Dogs that are aggressive towards the groomer (dog aggressive is fine!)
- Dogs over 35lbs
- Cats
- Dogs with seizures 

In SE Calgary. The address for your appointment will be provided before your appointment time. I am a home based business so please park on the street and call or text for curbside pickup. DO NOT KNOCK ON THE DOOR.

Credit, Debit, or Cash (exact change only please)

No, sorry, our insurance doesn't allow anyone but us in the grooming room.

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